Support Agent Training

March 23, 2022

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Course Content

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Awesome Support – Front End Ticket Management 4 Topics

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Lesson Content

0% Complete 0/4 Steps

Awesome Support – Agent Frontend Function: Login

Awesome Support – Agent Frontend: View Ticket Details

Awesome Support – Agent Frontend: Ticket Actions

Awesome Support – Agent Frontend: Logout

Awesome Support – Backend Ticket Management 7 Topics

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Lesson Content

0% Complete 0/7 Steps

Awesome Support – Agent Functions: Explore The Ticket Interface

Awesome Support – Enter Your First Ticket (As A Customer)

Awesome Support – Agent Functions: View All Tickets

Awesome Support – Agent Functions: Navigate To A Ticket (View Ticket)

Awesome Support – How To Create A Ticket On Behalf Of The Client

Awesome Support – Agent Functions: Reply To A Ticket

Awesome Support – Agent Functions: Close A Ticket

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